Does not seem that Cafcass staff can read , I do not live in the UK thus do not have a MP so can not go to the Ombudsman! How stupid are these people ???

Dear Mr Ferreira,

I understand that Mr Durban wrote to you on 17th January 2014, confirming that Ms Dudley’s complaint response letter (dated 16 January 2014) marked the end of the Cafcass complaints procedure. He confirmed that Ms Dudley’s letter outlined your options if you are dissatisfied with the outcome of your complaint.

I would reiterate the point made by Mr Durban in his letter of 17th January that the Cafcass complaints procedure is a one step process and does not provide for further review of your complaint by the Chief Executive or any other senior manager. It has come to my attention that you have been sending a number of emails to Mr Anthony Douglas and others at Cafcass recently. As we have responded to your complaint I would ask that you stop sending such emails or letters.

Should you have any reason to contact Cafcass regarding your case please send this to your practitioner, Mr Peter Morey only.

Should you have any reason to contact Cafcass for any reason other than directly relating to your case please put this in writing to me, at my address below. If you send a written communication to anyone else in Cafcass than it will be deleted without reading.

We will of course provide any information for the PHSO, should the Ombudsman or her officers be in contact regarding your complaint.

Regards

Colette

Colette Jacobs
Head of Communications
Cafcass, 6th Floor, Sanctuary Buildings
Great Smith Street
London
SW1P 3BT
DX Cafcass 157050 Westminster 3
Mobile: 07867908215
Website: http://www.cafcass.gov.uk

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