05/02/2014

 

 

Dear Mr Ferreira

 

Re: Agreement for the provision of Contact Services for Oand OFerreira and Mr Phill Ferreira

 

Further to our discussions with Becky Butterfield (Children’s Solicitor) I confirm that Core Assets Contact Services will undertake supervised contact to be funded by Mr Phill Ferreira.

 

Product/ Service	Detail	Start Date	Value +VAT	Agreed Expenses of the Provider to be paid for by the purchaser of   services
CONTACT SERVICES	Contact   Agreement Meeting	TBC	£100 + VAT £20   Total: £120	.
	Cost of Contact   Sessions   4 sessions of Level 2 Supervised Contact Sessions. All contact   sessions will be 2 hours in duration, at our Core Assets Warrington Area Office,   Unit 3,   Olympic Park   Warrington,   WA2 0YL. Two members of staff to supervise contact sessions, however this may   be reduced to one, cost to include production of report for each session.   £150 per session (2 hrs) plus VAT.       Total cost of   service provision	27/02/2014	£150 for each group of 4 sessions. + VAT £30   Total: £1080 inc VAT                 £120 +  £720 = £840 inc VAT	N/A

 

 

 

 

 

 

 

 

Services to be provided

 

The programme will be co-ordinated by Chiz Onuora (Core Assets Contact Co-ordinator) who can be contacted at Liverpool office, chiz.onuora@coreassets.com or 0151 733 5790.

 

Agreed provisions

 

• Payments must be received two weeks in advance of the Pre-Contact Assessment/Contact Agreement Meeting, and two weeks before the commencement of each group of four contact sessions. Payments can be made by cheque payable to Core Assets Children’s Services or credit/debit card as detailed on the attached Confirmation of Agreement. A receipt will be provided by Core Assets Children’s Services.
• The service will be reviewed after the fourth contact session.  Core Assets staff will provide a report for that review, and parents and children will be invited to contribute.

 

Fees for the Services

 

Charges are normally reviewed on 1^st April annually.  Any increases will be notified in advance. Payment for each group of six contact sessions must be received before a Contact Agreement Meeting can be arranged.  Contact sessions will only take place once payment has cleared.

 

Cancellations

 

Core Assets Contact Services appreciates that due to the nature of work with children/young people and their families, there is a chance of last minute cancellations and events beyond the Funding Parent’s control. Core Assets Contact Services will operate in a fair and reasonable manner in regard to cancellations and deal with each cancellation or alteration on a case by case basis. No fee will be incurred if at least 24 hours notice is provided. Core Assets Contact Services will aim to ensure that staff are available to undertake the programme but where this is not possible (e.g. due to staff illness) no charges will be made or alternative dates will be agreed with the Funding Parent.

 

Either party may cancel this agreement at any time by giving 7 days written notice to the other party.

 

The Funding Parent undertakes to fully comply with the terms of the Core Assets Contact Agreement which will be drawn up at the Agreement Meeting.  Failure to do so will result in the contact session being ended immediately.  If the failure is serious or persistent, Core Assets Contact Services will terminate this contract by written notice to the Funding Parent, and will refund payments received for future planned sessions.

 

Confidentiality

 

Due to the nature of work and services carried out by Core Assets Contact Services, all information pertaining to children and young people and their families will be treated with the utmost confidentiality and only shared with those persons directly involved in the cases. Core Assets Contact Services operates a highly secure database to deal with each individual child / young person or family case. The Funding Parent shall treat any information received from Core Assets Contact Services as confidential. Core Assets Contact Services adheres to the legislation surrounding Data Protection and is registered with the Information Commissioner’s Office.

 

 

 

 

 

 

 

Dispute and Complaints Process

 

Core Assets Contact Services has a clear process for complaints which will be provided at the Contact Agreement Meeting and can be made available at any other time on request. We encourage parents to highlight any areas of concern as soon as they arise, so that they can be addressed before reaching formal complaints procedures if possible.

 

Insurance / Indemnity / Liability

 

Core Assets Contact Services confirms that it has substantial professional indemnity and public / employers liability insurance for the manner of services being delivered and will maintain this whilst engaged with work under this agreement. Both Core Assets Contact Services and the Funding Parent agree that neither party shall be liable to the other for any indirect or consequential loss however caused. Nothing in this letter attempts to exclude either party’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

 

Events outside Core Assets Contact Services’ control

 

In the event of any unforeseen circumstances beyond the reasonable control of Core Assets Contact Services, for example (including but not limited to), severe weather conditions, Core Assets Contact Services will not be liable for any losses of the Funding Parent caused by such events. Core Assets Contact Services will endeavour to work with the parent to find alternative dates that meet their needs.

 

This letter constitutes an agreement between Core Assets Contact Services and you as the Funding Parent, and overrides any previous or alternative agreement.  Should you wish to proceed in accordance with the above terms, please sign and return the attached Confirmation of Agreement

  

 

Yours sincerely